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Petition to: save Redwood Care Home

This petition is now closed, as its deadline has passed.

We the undersigned petition Surrey County Council to save Redwood Care Home. More details

Petition update 2 from the council, 13 February 2014

The Cabinet Member for Adult Social Care considered this petition at his decision making meeting on 12 February 2014 and agreed the following response:

"The service provider Shaw Healthcare is consulting on the proposal to close Redwood Care Centre slightly earlier, at the end of March rather than the scheduled end of the contract in July. The service is provided by Shaw healthcare not Surrey County Council.

Shaw healthcare’s actions were taken on the basis that they believed they were unable to provide an ongoing quality service to safeguard residents’ welfare, as required in their contract. This arose from, inter alia, their continued inability to attract and retain staff of a suitable calibre; resulting in the Care Quality Commission’s Inspection report on Redwood instituting Enforcement Action on Shaw.

Redwood is currently failing to meet some essential standards and remain financially viable, there is a balance of risk between prolonging the process of closure and securing the ongoing welfare and quality of the home as both residents and staff choose to leave. Shaw will need to balance this risk against the ability to sustain a quality service care from remaining experienced staff.

We are working with Shaw towards a proposed closure programme that reflects best practice guidelines for home closures. Since 9 January a staff member from Adult Social Care has been on site to meet with residents and their families several times a week including evenings and weekends. ASC now have a member of staff there who is available to meet with residents and relatives after work and at weekends at a mutually convenient time. Shaw have allocated ASC some office space at Redwood and there is a sign on the notice board listing times that ASC staff are on site and contact details of ASC staff.

All residents now have allocated key workers who have also been on site to discuss individual care needs with individuals and their families and review any change in needs. Friendship groups have also been mapped to minimise any distress that may be caused by separating friendships groups.

There has also been regular contact with many family members to answer their individual queries, discuss their options and support them in looking at a new care home and in some cases organising a move to a new provider.

At the start of the consultation, there were 38 residents there are now 29 residents. Another six residents expected to move to a new home week commencing 10th February.

The ongoing welfare of the residents at this time is our primary consideration and our staff are supporting residents throughout this process."

Petition update 1 from the council, 10 February 2014

The service provider Shaw Healthcare is consulting on the proposal to close Redwood Care Centre slightly earlier, at the end of March rather than the scheduled end of the contract in July. The service is provided by Shaw Health Care not Surrey County Council.

Shaw Healthcare is currently working with all those involved, including staff and Surrey County Council, to ensure that the existing residents’ welfare is paramount.

There are currently 30 residents living at Redwood Care Centre.

This petition will be considered by the Cabinet Member for Adult Social Care at his next decision making meeting on Wednesday 12 February 2014. The meeting will be held at 11am at County Hall, Penrhyn Road, Kingston and is open for the public to attend.

Further details of the Cabinet Member meetings (including the agenda and meeting papers) are available at www.surreycc.gov.uk/committeepapers

More details from petition creator

Surrey County Council are proposing to close Redwood Care Home, a home for the elderly (most with dementia), based in Merrow with a dedicated care team.

At present there are 35 residents who will need to be re-homed which will be somewhere they don't know anyone and their families could find it harder to visit.

This is their home so why should they have to leave.

Current signatories

Alison Hamilton, the petition creator, joined by:

  • 588 offline signatures
  • Updated: 12 Dec 2017

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